The Answers Behind Better Remodels
Get clear insights on timelines, costs, and what to expect next.
1. What can we expect for communication updates after our project is started?
Answer: One of our owners will be assigned as your dedicated project manager for your remodel and will keep you updated on the progress of your project, ensuring you’re informed every step of the way and available to answer any questions you may have.
2. Can you provide a detailed payment schedule?
Answer: Absolutely. Before any work begins, we provide a clear and detailed proposal and payment schedule. This schedule is based on project milestones, ensuring transparency and alignment with the progress of your remodel. Payments are structured to reflect significant phases of the project, giving you a clear understanding of what each payment covers.
3. How do you manage dust and keep our home clean during the remodel?
Answer: We understand the importance of maintaining a clean work space during your remodel. We take measures to protect your home and flooring, such as protective paper, ram board and plastic coverings along our path. Our goal is to minimize the impact of the construction process on your living space to ensure your comfort throughout the entire project.
4. What happens if there are delays in the project timeline?
Answer: We offer a written 14 day kitchen remodel guarantee on our 10x10 standard kitchen remodels. If the project is delayed for any reason within our control we provide a 5% discount off of the total renovation cost for every week we are delayed.Â
For other remodeling projects while we strive to adhere to the projected timeline, unforeseen circumstances can sometimes cause delays. In such cases, we communicate these changes directly with you as soon as possible. We work diligently to mitigate any delays by adjusting our workflow and coordinating with all parties involved to get back on track promptly.Â
5. How do you ensure the project stays within budget?
Answer: We begin with a detailed consultation to understand your vision and to discuss any budget related constraints. Our estimates are itemized and comprehensive, aiming to cover all aspects of the project to prevent unexpected costs. During the project, any potential changes that might affect the overall budget will be clearly discussed and will require written approval by you as either a text, email or written change order.Â
6. Do you use subcontractors?
Answer: We are an owner-operated company and have a team of company employees. As owner operators we often take on a lot of the work ourselves, limiting the need for subcontractors.Â
On every project, at least one of our owners will be on-site throughout the job. We don't take every job we're asked to do. Instead we focus on a smaller number of jobs which allows us to be on-site, manage the project and coordinate with our in-house team of employees.
However, on the rare occasion when subcontractors are required, they're selected based on a specific speciliaty skill set that we might need in order to complete a project, such as an engineer or septic company.
We have built strong relationships with skilled tradespeople throughout Arizona and conduct a thorough vetting process, including checking references and past projects, to ensure they meet our high standards.
7. How are changes to the original plan handled?
Answer: Changes to the original plan are managed through a change order process. If you request a change or if unforeseen issues require an adjustment, we document the change, including any impact on the budget for your approval. This process ensures transparency and keeps you in control of your project.
8. Do you provide any architectural design services, or do we need to hire our own architect?
Answer: We have an in-house architect who will work with you on the design and layout of any addition, casita, or RV garage.
We can also provide schematic kitchen designs and 3D design renderings for a small one-time fee of $150 which gets reimbursed if you sign a renovation agreement with us for a project.Â
9. How do you handle project clean-up upon completion?
Answer: Project clean-up is an integral part of our process. Upon completion, we conduct a thorough clean-up of the construction area, including removing all debris and cleaning surfaces. We aim to leave your space in a pristine condition, ready for you to enjoy immediately.
10. Can we live in our home during the remodel?
Answer: Yes, in many cases, you can remain in your home during the remodeling process. We make every effort to minimize disruption and ensure your comfort by setting up clear work zones and maintaining a clean environment. However, for extensive remodels or projects involving significant structural changes, we’ll discuss the best approach for your safety and convenience.
11. What is your process for handling unexpected issues or discoveries during the remodel?
Answer: In remodeling, sometimes hidden issues are often uncovered once work begins, such as electrical problems or other issues that might be lurking behind closed walls. When this happens, we immediately inform you about the situation and provide a detailed assessment, including how it may affect the project timeline and budget. We then discuss all available options to address the issue, ensuring any decisions are made with your input and approval. Our priority is to resolve unexpected challenges efficiently and transparently, keeping your project on track.